Frequently Asked Questions - Corporate Benefits Portal

Q1. How do I retrieve my e-ticket (QR Code) after a successful payment?

• Method 1: Go to Member Center → My Orders → Paid → View.
• Method 2: Open the confirmation email sent to the contact person’s inbox to access the system-generated e-ticket (QR Code).

Q2. Can I modify my items after the order is completed?

• Once an order is confirmed, items cannot be changed. Please request a refund and re-purchase. Go to Member Center → My Orders → Paid, click "Request Refund," and then re-purchase the desired items.

Q3. Why does the system say "This account has already been registered" during sign-up?
This indicates you have registered before. We recommend using the "Forgot Password" function; the system will send a password reset link to your registered email.

Q4. I don’t remember my account login.
Since there are multiple ways to log in, we suggest trying your Email address first on the login page. If that fails, try using third-party buttons such as Facebook or Google.

Q5. I forgot my password.
Simply click "Forgot Password" on the login page and enter your account email. The system will send a reset link to your inbox. Click the link in the email to set a new password.

Q6. What should I do if I haven’t received the verification or password reset email?
Please refresh your inbox. If it is not there, it may have been filtered as spam; please check your Spam or Junk folder. If you still cannot receive the email and are unable to log in, please contact our customer service team directly.

Q7. Is there a faster way to register or log in?
Yes. You can use Third-Party Login (Google) on the registration/login page for a faster experience without needing to remember an extra password. If you already have an email account, you can also link your third-party accounts in the Member Profile section after logging in.

Q8. Why can I log in via the Google button, but the system says "Please use Google Login" when I manually enter my Gmail address?
The Corporate Benefits Portal allows independent accounts/passwords to coexist with third-party verification. If you registered via a third party and have never set a password for this website, you must use the third-party button to log in. To log in by manually entering an email and password, you must first set them in your Member Profile (you may use your Google email as the account name).

Q9. I can log in on my phone, but not on my computer. I am sure my password is correct.

• Case Sensitivity: Ensure "Caps Lock" is off, as passwords are case-sensitive.
• Corporate Networks: If you are using a company network, security settings or firewalls may block external data transmissions. If the issue persists, use the "Forgot Password" function to reset your credentials and try again.

Q10. I have two accounts; can they be merged?
No. Every account is treated as a separate and independent entity in our system. We are currently unable to merge multiple accounts.

Q11. Where do I register my $2,000 voucher?
After logging in, go to Member Center → Coupons and enter the exclusive serial number provided by your company to bind it to your account.

Q12. What if the product price exceeds the voucher amount?
The system will prioritize deducting the voucher balance first. Any remaining difference can be paid via online credit card payment.

Q13. Can I refund or delete a voucher after it has been bound?
Once a voucher is bound to an account, it is non-transferable and cannot be deleted. If an order is canceled, the balance will be returned to your account. However, the $2,000 voucher must be used by December 15, 2026. For other items: product vouchers redeemed on the website are valid for one year from the date of purchase; limited-time tickets are valid until the date specified in the product description.