Refund - Corporate Benefits Portal

Refund & Return Policy

To protect your rights, please read the refund regulations for each product category and the instructions for the return of benefit quotas carefully before applying for a refund. The product categories sold on the Corporate Benefits Portal include "E-tickets (QR Code)" and "Tour Packages."

"E-tickets (QR Code)" Refund Guidelines

• The refund rules for E-tickets (QR Code) are based on the descriptions of each specific package. Please read the refund instructions for the package thoroughly before submitting a refund request.
• E-tickets (QR Code) must be used within their validity period. Some E-tickets refer to services provided at a specific time and location (including but not limited to concerts, music performances, or exhibitions). If the ticket holder fails to redeem the service at the designated time and location for any reason, no refunds or supplementary services will be provided.
• If the merchant providing the goods or services goes out of business or is unable to provide the goods/services before the consumer redeems the e-voucher, the ticket agent will handle the subsequent refund process for the amount paid.
• For detailed refund regulations, please refer to the refund instructions and relevant precautions listed on the specific E-ticket product.

"Tour Packages" Refund Guidelines

• Travelers agree that once a product has been ordered and paid for, they are responsible for any fees arising from cancellations or postponements.
• In the event of force majeure such as typhoons, earthquakes, heavy rain, or other natural disasters, the Company reserves the right to postpone the departure or provide a full refund.
• Cancellation Regulations: Operations on this website comply with the relevant regulations of the Tourism Administration and the travel contracts signed with travelers. For detailed cancellation rules, please refer to the "Standardized Contract for Domestic Travel." Please note that notification dates are based on the standard office hours announced by the Personnel General Administration; notifications received after hours will be calculated as the next business day.
• For detailed refund regulations, please refer to the refund instructions and relevant precautions listed on the tour package product.

Refund Logic for Benefit Quotas and Paid Amounts

This project utilizes a dual payment system of "Benefit Quotas" and "Credit Cards." Refunds will be processed in the following order:

1. Priority to Credit Card Refunds: If the order includes a self-paid balance, the refund amount will first be credited back to the original credit card used for the transaction.
2. Return of Benefit Quotas: Any remaining refund balance will be returned to the "Coupons" in your member account.
3. No Extension of Validity: Returned benefit quotas must be used before the project’s expiration date (December 15, 2026). Expired quotas will automatically become invalid, and no extensions will be granted due to return/refund actions.
4. Allowance Processing: By agreeing to a refund, you agree to allow the payment agent (Fontrip Technology) to handle electronic invoices and sales return certificates on your behalf to expedite the refund process.

※ General Notices:

• For refunds of "E-tickets" and "Tour Packages," after customer service receives your request, a manual refund will be processed according to the product’s regulations (approx. 5 business days). Once completed, you will receive a "Refund Process Completion Notification" via email, showing the refund amount credited back to your original credit card statement.
• The refunded amount will appear on your current or next credit card statement depending on your billing cycle. To confirm the refund, please contact your card-issuing bank.
• Upon agreeing to a refund, the payment agent will handle electronic invoices and sales return certificates on your behalf to accelerate the return and refund process.