• Payment Deadline: Payment must be completed within 1 hour after the order is placed. Otherwise, the system will automatically cancel the order.
• Order Modification: The system does not support modifications. To change the quantity, a full refund for the entire order must be processed before re-ordering.
• Cancellation Policy:
  • No partial refunds: The system only supports "cancellation of the entire order." Individual items within an order cannot be cancelled separately.
  • No refund after use: Once the ticket has been redeemed or used, no refund requests of any kind will be accepted.
  • Refund Eligibility: If the ticket is unused and still within its validity period, you may go to the "Member Center" → My Orders (Paid Orders) → Apply for Refund.
• Customer Service: Monday–Friday (excluding public holidays) 09:00-12:00 / 13:00-17:00
  • Phone: 03-5910052
  • Email: service@fontrip.com.tw

【Special Notes for Corporate Employee Benefit Projects】

• This product is valid for one year from the date of purchase. Expired and unredeemed tickets will automatically become invalid, and no exchange or refund will be accepted. Please ensure you use the ticket within the validity period to protect your rights.

• Please be sure to pay attention to the operating hours of the redemption stores/facilities/venues. If redemption is unavailable during a certain period, please redeem during other regular operating hours within the validity period.
• Except for situations specified in the "Regulations on Stopping Office and Class Operations due to Natural Disasters," in which the county/city government decides to suspend announcements or class activities, or when the management unit deems it necessary to fully or partially close the park due to factors that may affect visitor safety, the event organizer may postpone or cancel the event. Advance notice and communication will be provided. The event organizer reserves the right to modify, terminate, or change the details of the event.
• The Sun Moon Lake Ropeway ticket and the complimentary gift in this package must be used on the same day.

 【 Sun Moon Lake Ropeway - Special Notes 】

• The Sun Moon Lake Ropeway electronic voucher is valid for one person per ticket and is limited to one round-trip ride on the day of use only.
• As this voucher is for the ropeway ride only, it does NOT include admission to Formosan Aboriginal Culture Village. Passengers may only board from the Ita Thao Sun Moon Lake Main Station and cannot enter from the Formosan Aboriginal Culture Village Station.
• This is an Adult Ticket. If you require other ticket types, please purchase them on-site. 【Fare Table】
• Seasonal thunderstorms often occur in the Sun Moon Lake area. For safety reasons, the facility will temporarily close when there is a risk of lightning. We recommend checking the 【Official Sun Moon Lake Ropeway Website】 or calling to confirm operation status before your visit.
• Bicycles, pets not in carriers, or other large, sharp, or hazardous items are prohibited (except for guide dogs).
• Smoking, eating, drinking, and chewing gum or betel nut are strictly prohibited inside the cabins.

 【 NT$50 Voucher for Crystal Restaurant/Denglu Avenue - Special Notes 】

• This voucher must be used on the same day the Sun Moon Lake Ropeway ticket is redeemed.
• This voucher can be used at Crystal Restaurant and Denglu Avenue (Souvenir Street) shops. It is treated as a cash coupon; however, it cannot be exchanged for cash, and no change will be given.
• This voucher must be exchanged for a physical ticket before use.
• No additional invoice or receipt will be issued for the portion of the purchase paid with this commodity voucher.
• Each voucher provides a NT$50 discount. Only one voucher can be used per single transaction.
• The organizer reserves the right to modify, terminate, or change the details of the activity. Please confirm information on the official websites of the partner stores before your visit.