Corporate Benefits Portal

• Payment Deadline: Please complete payment within 1 hour of placing your order. Expired orders will be automatically canceled by the system.
• Order Modifications: The system does not support modifications. To change the quantity, you must cancel the entire order and re-order.
• Cancellation Policy:
  • No Partial Refunds: Only "full order cancellation" is supported. Partial cancellations are not accepted.
  • No Refunds After Use: Once the ticket has been redeemed or used, no refund requests will be accepted.
  • Refund Eligibility: Unused tickets within their validity period can be refunded via the [Member Center] → [My Orders] → [Paid Orders] → [Request Refund] on this website.
• Customer Service: Mon–Fri (Excluding National Holidays) 09:00–12:00 / 13:00–17:00
  • Phone: 03-5910052
  • Email: service@fontrip.com.tw

【Special Notes for Corporate Employee Benefits】

• This plan is valid for 180 days from the date of purchase! For example, if you purchase this plan on 2026/5/1, the final expiry date will be 2026/10/27, and so on.
• Unused tickets after the expiration date will automatically become invalid; no redemptions or refunds will be accepted. Please ensure use within the validity period to protect your rights.

• Please be sure to pay attention to the operating hours of the redemption stores/facilities/venues. If redemption is unavailable during a certain period, please redeem during other regular operating hours within the validity period.
• Except for situations specified in the "Regulations on Stopping Office and Class Operations due to Natural Disasters," in which the county/city government decides to suspend announcements or class activities, or when the management unit deems it necessary to fully or partially close the park due to factors that may affect visitor safety, the event organizer may postpone or cancel the event. Advance notice and communication will be provided. The event organizer reserves the right to modify, terminate, or change the details of the event.

【Maokong Gondola - Special Important Notes】

• Operating Hours
  
  • Weekdays: 09:00 ~ 21:00
  • Weekends & Public Holidays: 09:00 ~ 22:00 
  • From October to March of the following year, the gondola operates on the 1st and 3rd Monday of each month, as well as Mondays during consecutive holidays. All other Mondays are routine maintenance days (service suspended).
    ※Operating days may be flexibly adjusted for special festivals, large-scale events, or other specific requirements.
    ※Closed on Lunar New Year's Eve.

• Service will be temporarily suspended under the following conditions and will resume once operating conditions are met:
  • When instantaneous wind gusts reach 16 m/s (approx. Beaufort scale 7) and persist for over 3 seconds, or when gusts exceed 18 m/s (approx. Beaufort scale 8).
  • When lightning strikes occur within the operating route area. Service will resume if no further lightning is detected for 30 minutes.
  • When an earthquake with an intensity of 4 or higher occurs.
  • When a land typhoon warning is issued (including the Taipei area). Service will be suspended based on weather conditions or upon the Taipei City Government's announcement of work/school closure. Please check the official website for status before heading out.

※Due to special festivals, large-scale events, seasonal weather, or other circumstances, operating hours may be adjusted. Please check the Maokong Gondola Website for the latest information before your departure.

• Riding Instructions & Safety:
  • Please assess your health condition before riding. Individuals with cardiovascular diseases, high blood pressure, acrophobia (fear of heights), or other physical discomforts should not board the gondola.
  • Please follow staff guidance and queue for boarding. Do not enter or exit cabins at will. Alight in an orderly manner and do not linger on the platform area.
  • Maximum capacity per cabin: 8 passengers for Regular Cabins (total weight not exceeding 640kg); 5 passengers for "Eyes of Maokong Gondola" Crystal Cabins (total weight not exceeding 400kg). Please sit evenly on both sides of the cabin.
  • Upon reaching the terminal stations (Taipei Zoo Station or Maokong Station), all passengers must alight. To continue riding, please purchase a new ticket.
  • Please give priority to the elderly and passengers with limited mobility.
  • Cabins move slowly at the platform; do not interfere with cabin operation when boarding or alighting.
  • Do not stand, jump, or rock the cabin while the gondola is in motion.
  • Elderly individuals, young children, and passengers requiring assistance must be accompanied by an escort.
  • For strollers, wheelchairs, and power scooters, dimensions must not exceed 140cm (L) x 70cm (W) x 170cm (H) and must be kept stationary and secured within the cabin to avoid danger.
  • Passengers using strollers or wheelchairs should follow staff guidance when entering or exiting cabins.
  • In the event of lightning, service will be suspended. Please cooperate with staff for evacuation.
  • The system may slow down or briefly stop to assist passengers with limited mobility or wheelchairs; please do not panic.
  • Smoking, eating, drinking (except plain water), and chewing gum or betel nut are prohibited in cabins. Do not throw objects out of the windows.
  • Do not lean against the doors or obstruct their operation.
  • Any behavior violating laws, public order, or social customs within the gondola system will be handled according to relevant regulations.
  • For other precautions, please refer to the Passenger Notices posted at the stations.
• One-Station Ticket Refund Policy (see image below):