Corporate Benefits Portal

• Payment Deadline: Payment must be completed within 1 hour after the order is placed. Otherwise, the system will automatically cancel the order.
• Order Modification: The system does not support modifications. To change the quantity, a full refund for the entire order must be processed before re-ordering.
• Cancellation Policy:
  • No partial refunds: The system only supports "cancellation of the entire order." Individual items within an order cannot be cancelled separately.
  • No refund after use: Once the ticket has been redeemed or used, no refund requests of any kind will be accepted.
  • Refund Eligibility: If the ticket is unused and still within its validity period, you may go to the "Member Center" → My Orders (Paid Orders) → Apply for Refund.
• Customer Service: Monday–Friday (excluding public holidays) 09:00-12:00 / 13:00-17:00
  • Phone: 03-5910052
  • Email: service@fontrip.com.tw

【Special Notes for Corporate Employee Benefit Projects】

• This product is valid for one year from the date of purchase. Expired and unredeemed tickets will automatically become invalid, and no exchange or refund will be accepted. Please ensure you use the ticket within the validity period to protect your rights.

• Please take note of the business hours of the participating merchant/venue. If redemption is not possible during a specific time, please redeem during other regular business hours within the validity period.
• In the event of force majeure (including but not limited to natural disasters such as typhoons, earthquakes, or heavy rain), the organizer may postpone or cancel the event for public safety. Announcements and notifications will be provided in advance. The organizer reserves the right to modify, terminate, or change the details of the event for any matters not covered herein.
• If the designated supply period for the product/service has expired (e.g., end of the event), please contact the original purchase channel to apply for a return or refund.
• Invoice Policy: A Uniform Invoice was issued at the time of purchase. No additional invoice will be provided upon redemption or credit usage. Other special circumstances will be handled in accordance with relevant laws and regulations.

 【Lakeshore Hotel Tainan Dining - Special Notes】

• Reservation Policy: Due to limited seating, please make a reservation in advance. Reservation Hotline: 06-2141200.
• This voucher is valid for the Dinner period (Fri–Sun) only. For other periods, please consult on-site staff.
  • Applicable To: This voucher is for adults only. For children, please pay according to the restaurant's on-site pricing/regulations.
    
  • Excluded Dates: Not applicable during the Lunar New Year period, national holidays (including adjusted holidays), Mother's Day weekend, and other special holidays (subject to hotel announcements).
• Eatogether Buffet Restaurant (Tainan) dinner hours are Friday to Sunday, 17:30–21:00.
• For matters not covered herein, the organizer reserves the right to modify, terminate, or change the event details. Please check the partner's official website before departure.
• This voucher cannot be combined with other offers, and it cannot be resold, exchanged for cash, or used for change.
• Issuance and Performance Guarantee
  • Issuer: Fontrip Technology Co., Ltd.
  • Representative: Karen Yu
  • Unified Business Number (UBN): 42760988
  • Address: 5F., No. 120, Sec. 2, Gongdao 5th Rd., East Dist., Hsinchu City
  • Performance Guarantee: The amount recorded on this e-voucher is fully guaranteed by Sunny Bank for one year from the date of sale/top-up. Upon expiration of the guarantee period, the issuer assumes responsibility for performance.
  • Customer Service Hotline: 03-5910052
  • Service Hours: Monday to Friday (excluding national holidays), 9:00 AM – 12:00 PM / 1:00 PM – 5:00 PM (Closed for one hour at noon).